Cancellation policy

Some items in our store may be offered as subscriptions, pre-orders or try-before-you-buy purchases. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you receive recurring deliveries based on the subscription duration and frequency you select.
Your payment details will be stored securely and you will be charged for each delivery unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you do not wish to renew, you can cancel the subscription.
You can cancel or modify your subscription at any time. Your order confirmation emails contain links to your order, where you can manage your subscription.
See our returns policy for more information about returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying a product that is out of stock or due to become available soon but is not yet in inventory. We may take no payment, take a partial deposit at checkout, store your payment method and then charge the full or remaining amount at a future date.
You may cancel a partially paid pre-order that has not yet been prepared. If the order has already been prepared, it cannot be cancelled, but you may request a full or partial refund. See our returns policy for more information about returns and refunds.

Try before you buy
When you purchase a try-before-you-buy item, we authorise your payment method before fulfilment. You will have a specified period in which to decide whether to keep the item. Once that period has expired, if you have not returned the item, the full amount will be charged to your payment method.