Refund policy
RETURNS AND REFUNDS POLICY
This policy applies to purchases made by consumers from Redglove Boxing.
RIGHT OF WITHDRAWAL
You have 14 calendar days from the day on which you, or a person authorised by you other than the carrier, receives the order to notify us that you wish to withdraw from the purchase, without having to give a reason.
HOW TO REQUEST A RETURN
You can communicate your decision by sending an unequivocal statement to info@redglove.es. To help us process the request, include your name, order number and the products you wish to return.
The products must be sent without undue delay and within 14 calendar days following notification of the withdrawal to:
Redglove Shop
Avenida de Betanzos 17
28029 Madrid
Spain
We recommend using a tracked service and keeping proof of shipment.
CONDITION OF RETURNED PRODUCTS
The customer is only responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Where possible, return the item with its original packaging, labels, accessories and documentation.
Sale items or products purchased at a discount may be returned under the same conditions where the right of withdrawal applies.
EXCEPTIONS
The right of withdrawal does not apply, among other cases provided for by law, to:
Products made to the customer's specifications or clearly personalised.
Sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed after delivery, such as sealed mouthguards.
These exceptions do not limit the customer's rights where a product is defective, incorrect or not in conformity with the contract.
RETURN COSTS
For a return due to withdrawal, change of mind or a voluntary change of size or model, the customer is responsible for the direct cost of returning the goods.
If the product received is incorrect, defective, arrives damaged or the issue is due to an error by Redglove, Redglove will cover the return costs. In that case, contact info@redglove.es before sending the product so that we can provide the appropriate instructions.
REFUNDS
Where the right of withdrawal applies, we will reimburse the payments received, including the cost of ordinary delivery where legally required.
Any additional costs resulting from choosing a more expensive delivery method than the ordinary delivery method offered will not be reimbursed.
The refund will be made without undue delay and no later than 14 calendar days after we receive notification of the withdrawal. We may withhold the refund until we receive the goods or until you provide evidence that they have been returned, whichever occurs first.
The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise and provided that this does not result in any cost to the customer.
SIZE OR MODEL EXCHANGES
To request an exchange, write to info@redglove.es. Depending on availability, we may arrange the exchange directly or ask you to return the product and place a new order.
For voluntary exchanges, the direct transport costs are the customer's responsibility.
DEFECTIVE PRODUCTS AND LEGAL GUARANTEE
The right of withdrawal is separate from the legal guarantee for lack of conformity.
If a product is defective or does not match what was ordered, contact us with your order number and a description of the issue. Redglove will arrange the appropriate solution and cover the necessary costs where the issue is our responsibility.
MODEL WITHDRAWAL NOTICE
To Redglove Shop, Avenida de Betanzos 17, 28029 Madrid, Spain, info@redglove.es:
I hereby give notice that I withdraw from the purchase relating to order [order number], received on [date], concerning [products].
Consumer name: [name]
Address: [address]
Date: [date]
This policy does not limit rights granted under consumer protection legislation.